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Website Maintenance & Support
We Build It.
We Keep It
Running.
EKB Digital's maintenance plans keep your website secure, updated, and fast — with real humans monitoring uptime, fixing issues, and making content updates so you never have to think about the technical side.
Why It Matters
A website is never really 'done' — it needs upkeep to stay safe and fast.
CMS platforms, plugins, and themes are updated constantly — often to patch security vulnerabilities. Skip those updates and your site becomes an easy target for hackers, malware, and spam, or simply breaks when something goes out of date.
Most business owners don't have the time or technical background to manage this themselves. Our maintenance plans handle it quietly in the background, so your website stays secure and online without you having to think about it.
Ongoing maintenance directly protects:
✦Your website from hacks, malware, and downtime
✦Your Google rankings (hacked sites get de-indexed)
✦Customer trust — a broken site damages credibility fast
✦Your investment in the original website build
43%
of cyberattacks target small businesses directly
6hrs
avg. time it takes to detect a compromised site without monitoring
₱0
cost of prevention vs. thousands to recover a hacked site
24/7
uptime monitoring included on every maintenance plan
What's Included
Everything Your Website Needs, Handled for You.
From security to small content edits — our plans cover the ongoing work every website needs.
Core, Plugin & Theme Updates
We keep your CMS, plugins, and theme updated on a regular schedule — tested on staging first so updates never break your live site.
- —Scheduled update checks
- —Staging environment testing
- —Compatibility verification
- —Rollback plan if issues arise
Security Monitoring
Continuous malware scanning and firewall monitoring to catch threats before they compromise your site or your customers' data.
- —Malware & vulnerability scanning
- —Web application firewall
- —Login & brute-force protection
- —Immediate alert on suspicious activity
Automated Backups
Regular, automated backups stored off-site — so if anything ever goes wrong, we can restore your site quickly with minimal data loss.
- —Daily or weekly backup schedule
- —Off-site backup storage
- —Fast restore capability
- —Pre-update backup checkpoints
Uptime & Performance Monitoring
We monitor your site around the clock — if it goes down, we know immediately, often before you do.
- —24/7 uptime monitoring
- —Instant downtime alerts
- —Monthly speed checks
- —Broken link monitoring
Content Updates
Need a page updated, a blog post added, or a price changed? Our plans include a set number of content edit requests each month.
- —Text & image updates
- —New page/blog post uploads
- —Form & menu adjustments
- —Minor design tweaks
Priority Support
Direct access to our support team for anything website-related — with priority response times built into every plan.
- —Priority ticket response
- —Direct email & chat access
- —Emergency issue escalation
- —Monthly maintenance report
Standard on Every Plan
Proactive Care, Not Reactive Firefighting.
We catch problems before they become emergencies — and document everything we do so you always know your site is in good hands.
Monthly Health Check
Every site on a maintenance plan gets a full monthly review — updates, security, speed, and broken links — even if nothing was reported.
Tested Backup & Restore
Backups aren't just taken — they're periodically tested to confirm they actually restore correctly when needed.
Security-First Updates
Every plugin, theme, and core update is applied with security as the priority, patched promptly after vulnerabilities are disclosed.
Transparent Reporting
You receive a clear monthly report showing exactly what was updated, monitored, and fixed on your site.
Guaranteed Response Times
Support requests are answered within a guaranteed window based on your plan tier — no waiting days for a reply.
EKB Digital Maintenance Standard
No Contracts. Cancel Anytime.
Our maintenance plans are month-to-month — we earn your business through consistent service, not a lock-in contract.
How We Work
Getting Your Site Onboarded in 4 Stages
A smooth handover process, whether we built your site or you're bringing us an existing one.
Site Audit & Onboarding
We review your current site's health — updates, security, backups — and flag any urgent issues before formal maintenance begins.
Baseline & Backup
We take a full backup and document your current setup, establishing a clean baseline before any ongoing work starts.
Ongoing Maintenance
Updates, monitoring, and backups run on schedule in the background — with content edit requests handled as they come in.
Monthly Reporting
You receive a clear report each month showing what was done, plus proactive recommendations if we spot anything worth addressing.
Client Result
"Our old site got hacked twice before we signed up with EKB Digital. It's been over a year now with zero security incidents, and their team handles all our small content updates within a day."
Liza Fernandez
Operations Manager, Bayanihan Realty Corp
0
Security Incidents
99.9%
Uptime
<24hrs
Support Response
FAQ
Start Your Project
Stop Worrying About Your Website's Upkeep.
Talk to us about a maintenance plan that fits your website's size and needs — with transparent, month-to-month pricing.
No lock-in contract · Free site audit · Fixed monthly pricing · Philippines-based team